Service Advisor

Company: Marikar Nissan

Location: Venpalavattom, Chakkai Bypass, Thiruvananthapuram (Trivandrum)

Position: Service Advisor

Experience Required: Minimum 2 Years in Automobile Service Operations

Salary Package: Up to ₹23,000 per month (Best in the industry) + Attractive Incentives

Position Overview

Marikar Nissan is looking for a customer-focused and energetic Service Advisor to join our busy service team in Trivandrum. In this role, you will act as the primary link between our customers and the workshop, ensuring a smooth service experience from vehicle drop-off to delivery while driving service sales and customer satisfaction (CSI).

Key Responsibilities

• Customer Reception: Greet customers warmly, listen attentively to vehicle concerns, conduct thorough walk-around inspections, and record accurate repair notes.
• Job Card Management: Open repair orders, prepare transparent cost estimates, and secure customer approvals before proceeding with work.
• Workshop Coordination: Coordinate closely with technicians and the floor supervisor to ensure timely servicing and quality repairs.
• Delivery & Explanation: Explain the billed invoice and completed repair work clearly to customers during vehicle delivery.
• Value-Added Services: Promote periodic maintenance packages, extended warranties, and value-added service (VAS) products to meet departmental targets.
• Follow-up: Conduct post-service follow-up calls to ensure customer satisfaction and address any pending concerns.

Candidate Profile & Requirements

• Experience: Minimum 2 years of experience as an Automobile Service Advisor (experience with authorized passenger car dealerships is strongly preferred).
• Education: Diploma or Degree in Automobile/Mechanical Engineering, or equivalent qualification.
• Skills Required:
• Excellent communication and interpersonal skills in Malayalam and English.
• Strong technical understanding of vehicle systems, maintenance, and basic repairs.
• Familiarity with Dealer Management Systems (DMS) and MS Office.
• High level of patience, problem-solving ability, and customer-centric attitude.

What We Offer

• Competitive Pay: Attractive monthly salary package up to ₹23,000.
• Performance Incentives: Earn extra through lucrative monthly incentive structures based on service sales and customer satisfaction ratings.
• Career Growth: Excellent learning environment and growth opportunities within the Marikar Group network.

Pay: Up to ₹23,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person