Service Advisor

Job Overview

The Service Advisor will act as the liaison between the customers and the technicians to assess customer needs, provide accurate estimates, and ensure that services are completed on time. The Service Advisor will also coordinate with technicians to ensure all work is done correctly and efficiently.

Salary Range: $40,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan

Requirements

• Previous experience as a Service Advisor or in a customer service role in an automotive environment is preferred but not required.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work efficiently in a fast-paced environment.

Valid driver's license.

Willing to train the right candidate

Responsibilities

• Greet customers and assess their service needs, making recommendations based on their vehicle's condition and manufacturer guidelines.
• Provide customers with accurate repair and maintenance estimates.
• Communicate effectively with customers about the status of their vehicles.
• Schedule service appointments and manage the service department's workflow.
• Coordinate with service technicians and mechanics to ensure timely and efficient completion of work.
• Prepare and maintain records of customer transactions, service history, and warranty information.
• Handle customer complaints and concerns professionally and work to resolve them in a timely manner.
• Maintain knowledge of current promotions, discounts, and service specials to provide the best options to customers.
• Ensure that the service department is operating in compliance with company policies, health and safety regulations, and customer service standards.

About Us

Klein Automotive Group is a distinguished leader in the automotive industry, dedicated to providing exceptional vehicle sales, service, and parts. For decades, we have built a reputation for integrity, quality, and unparalleled customer satisfaction, serving communities with a passion for all things automotive. Our commitment extends beyond transactions; we strive to build lasting relationships with our clients, understanding their needs and exceeding their expectations at every turn.

At Klein Automotive Group, our culture is a blend of professional excellence and genuine warmth. We foster a collaborative and supportive environment where every team member is valued, respected, and empowered to contribute to our collective success. We believe in continuous growth, investing in our employees' development through training and opportunities for advancement. Joining Klein Automotive Group means becoming part of a family that is passionate about cars, dedicated to service, and committed to creating a positive and fulfilling work experience.