Service Advisor

Job Summary

Galaxy Auto Works is seeking a customer-focused and presentable *Service Advisor / Service Engineer* to join its premium automotive service team. The ideal candidate should have hands-on experience with authorized automobile dealerships and possess excellent communication skills in English, strong technical knowledge, and a professional personality.

Key Responsibilities

* Act as the primary point of contact between customers and the workshop team.

* Understand customer service requirements and provide suitable solutions.

* Handle customer queries, complaints, and feedback professionally.

* Educate customers about maintenance schedules, warranties, and service options.

* Provide technical support related to vehicle maintenance, repairs, and diagnostics.

* Coordinate with technicians to ensure timely resolution of technical issues.

* Conduct test drives before and after repairs.

* Maintain service records, prepare quotations, invoices, and documentation.

* Ensure compliance with manufacturer standards and quality checks.

* Manage spare parts inventory and coordinate with procurement teams.

* Collaborate with internal teams to improve service delivery.

* Stay updated with the latest automotive technologies and repair techniques.

Eligibility Criteria

* *Education (Mandatory):*

* 3-year Full-Time Diploma, or

* 3-year B.Voc. in Automobile, or

* 4-year Bachelor's Degree in Mechanical/Automobile Engineering from a recognized institute.

* *Experience:* Fresher to 2 years as a Service Advisor/Service Engineer in authorized dealerships of Tata, Mahindra, Maruti, or Hyundai.

* *Age:* 2535 years (Unmarried).

* Excellent verbal and written communication skills in English.

* Good personality, well-groomed, customer-facing attitude.

* Strong knowledge of automotive systems, diagnostics, and repair techniques.

* Good problem-solving, organizational, and teamwork skills.

Salary & Benefits

* *Salary:* 25,000 40,000 per month.

* Performance-based monthly salary increments from the first month.

* *Location:* 18, Genuine House, Shankar Rao Naram Path, Off Pandurang Budhkar Marg, Lower Parel, Mumbai – 400013.

* *Working Hours:* 9:00 AM to 6:30 PM (Monday to Saturday).

* *Weekly Off:* Sunday.