Service Advisor

Woody Folsom CDJR Douglas is seeking a dedicated and customer-focused Service Advisor to join our team in Douglas, GA. As a Service Advisor, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience for everyone who entrusts us with their vehicle care.

Responsibilities

• Greet customers and determine their automotive service needs.
• Provide accurate service estimates and communicate necessary repairs or maintenance to customers.
• Schedule service appointments and coordinate workflow with the service technicians.
• Maintain clear communication with customers regarding vehicle status and completion times.
• Manage customer concerns promptly and professionally.
• Ensure all vehicle service documentation is complete and accurately recorded.
• Promote additional services and products to enhance customer satisfaction and dealership profitability.

Requirements

• Excellent interpersonal and communication skills.
• Prior experience in automotive service advising or a related customer service role is preferred.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance practices is a plus.
• A positive attitude with a commitment to customer satisfaction.

Benefits

• Competitive compensation package.
• Opportunities for career advancement within the company.
• Comprehensive training and development programs.
• Supportive and team-oriented work environment.

About the Company

Woody Folsom CDJR Douglas is a trusted automotive dealership located in Douglas, GA, committed to providing outstanding vehicle sales and service. Our team prides itself on delivering exceptional customer experiences and maintaining a professional and welcoming atmosphere for both customers and employees alike.