Service Advisor

• Greets all customers promptly; provides timely professional service.
• Conducts vehicle inspection checklist for the incoming and outgoing units with prepared repair order.
• Uses computer systems to look up customer's service history, schedule appointments, enter repair order information and manage information.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Estimates cost and completion time/settles customer accounts. Suggests additional services that Service Department offers.
• Communicates with customers about status of work and explains technical information about repairs to customers.

JOB SPECIFICATIONS:

• We are looking for a full-time individual who has passion in talking and dealing with people, customer advocate, a seller, cheerful personality, system & process oriented, responsible, embody a helpful attitude, and has basic knowledge in the auto industry to join our dynamic team
• Graduate of Mechanical Engineering, Automotive Technology or equivalent.
• Ability to present materials & communicate in writing in a fluent and logical manner.
• Proven ability to work on detailed tasks with accuracy and speed.
• Must be customer-oriented and articulate.

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Transportation service provided

Work Location: In person