Service Advisor

Are you passionate about German engineering and obsessed with delivering a premium customer experience?

We are a premier independent workshop based in Wynberg, Sandton, specializing exclusively in high-end German vehicles. We have built our reputation on honesty, technical excellence, and unrivalled customer service for owners of BMW, Mercedes-Benz, Audi, Porsche, and Volkswagen . We are looking for a motivated, detail-oriented Service Advisor to join our team and act as the vital link between our discerning clients and our master technicians.

The Role

As a Service Advisor, you are the face of our business and the guardian of our customers' trust. You will manage the entire service journey from the moment a client arrives until they drive away satisfied . This is not just a scheduling job; it requires technical knowledge, sales acumen, and the ability to build long-term relationships.

Key Responsibilities Customer Liaison: Greet customers warmly, listen to their concerns, and accurately record vehicle issues and requirements .

Estimation & Advice: Prepare accurate, transparent estimates for services and repairs, clearly explaining the necessary work and costs to high-value clients .

Workshop Coordination: Act as the bridge between customers and the workshop. Liaise with technicians to communicate diagnostic findings and ensure smooth workflow .

Customer Communication: Proactively update clients on service progress, delays, and any additional work required. Obtain clear authorisation for all work .

Administration: Create and manage job cards, maintain meticulous service records, and handle invoicing with precision .

Upselling: Ethically identify and suggest additional value-add services (e.g., brake replacements, tyre upgrades) that align with customer needs .

The Ideal Candidate

You will be a professional with a high level of attention to detail and a passion for the automotive industry. You thrive in a fast-paced environment and understand that our clients expect dealership-level presentation with specialist-level understanding .

Requirements Experience: Proven experience as a Service Advisor in the automotive industry, preferably within a specialist European/Independent workshop or premium dealership .

Knowledge: Strong working knowledge of modern vehicle systems and diagnostic processes for German makes (BMW, Audi, VW, Mercedes, Porsche).

Skills: Exceptional communication and interpersonal skills, with the ability to handle sensitive customer concerns with empathy .

Organization: Strong organizational and multitasking abilities. Comfortable with computers and service management software .

Presentation: Professional presentation and demeanour consistent with a premium brand .

Driver's License: Valid, clean driver’s license.

What We Offer Competitive salary based on experience.

The opportunity to work with a high-end clientele and prestigious vehicle brands.

A professional, modern workshop environment in the heart of Sandton .

Career growth and development.

Standard working hours, Monday to Saturday .

How To Apply If you are ready to take your career to the next level with a reputable specialist workshop, please submit your CV.