Service Advisor

About the role

The Weigh Auto Group is seeking an experienced Service Advisor to join our team in Rockhampton Queensland. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support for their automotive needs. This full-time position offers the opportunity to work in a dynamic and customer-focused environment within the Automotive Trades industry.

What you'll be doing

• Greet and assist customers in a professional and friendly manner
• Actively engage with customers, understand their vehicle service requirements and provide recommendations
• Effectively communicate with the service team to coordinate repairs and maintenance, ensuring timely and high-quality service delivery
• Maintain accurate records of customer interactions, work orders and vehicle histories
• Provide updates to customers on the status of their vehicle and any additional work required
• Assist with booking and scheduling service appointments to maximise workshop efficiency

What we're looking for

• Proven experience as a Service Advisor or similar customer-facing role within the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with customers
• Excellent problem-solving and critical-thinking skills
• Proficient in using automotive service software and systems to manage repair orders and customer records
• A passion for providing exceptional customer service and a commitment to exceeding customer expectations
• Flexibility to work in a fast-paced environment and adapt to changing customer needs

What we offer

• Competitive salary and opportunities for career progression
• Comprehensive training and development programs to enhance your skills
• Access to a range of employee discounts and benefits
• A supportive and inclusive work environment that values teamwork and collaboration

About us

With a strong reputation for quality and customer service, we are committed to helping our customers maintain and enhance their vehicles. Join our team and be a part of our continued success in the Automotive Trades industry.

Apply now and take the next step in your career as a Service Advisor with Weigh Auto Group.