Service Advisor

Service Advisor

Blackburn Kia, Nissan & GWM is looking for a motivated, customer-focused Service Coordinator to join our high-performing service department.

This is an opportunity to be part of a fast-paced, professional environment where customer experience, team culture, and performance all matter. We represent three leading automotive brands and take pride in delivering consistently strong results across customer satisfaction and retention.

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About the Role

As a Service Coordinator, you will be the key link between our customers and workshop team, ensuring every interaction is smooth, transparent, and professional from booking through to vehicle collection.

You’ll be part of a team that manages a high volume of vehicles daily, where organisation, communication, and attention to detail are critical to success.

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Key Responsibilities

• Welcoming customers and creating a positive first impression
• Managing service bookings and daily workflow
• Preparing and managing repair orders accurately
• Liaising between technicians and customers regarding vehicle progress
• Providing clear updates on timelines, work required, and outcomes
• Ensuring customers understand the value of the work being completed
• Assisting with invoicing and service documentation
• Supporting the coordination of a busy, high-performing workshop
• Identifying opportunities to improve customer experience and efficiency

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What We’re Looking For

• Previous experience in an automotive service advisor, coordinator, or customer-facing role (preferred but not essential)
• Strong communication skills and the ability to build trust with customers
• Highly organised with the ability to manage multiple tasks at once
• Comfortable working in a fast-paced, high-volume environment
• Strong attention to detail and computer literacy
• A positive attitude and willingness to learn
• Current driver’s licence

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What We Offer

• Competitive salary package with strong earning potential
• A supportive, team-focused environment
• Ongoing training and development
• Clear opportunities for career progression within a national dealership group
• The opportunity to be part of a high-performing service department that values results and customer experience

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About Autopact

Blackburn Kia, Nissan & GWM is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

Our overarching mission echoes through every interaction: “For everyone to Drive Away Happy, every time.” This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

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If you’re someone who takes pride in delivering a great customer experience and wants to be part of a team that operates at a high level, we’d love to hear from you.

Apply now and become part of the Blackburn Kia, Nissan & GWM team.