Service Advisor

Quality Motors of Independence is looking for a Service Advisor!

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

About Quality Motors of Independence:
Quality Motors of Independence is a family-founded dealership with roots going back to the 1960s. We take pride in serving our surrounding communities in Elk, Labette, Montgomery, and Wilson counties by supporting local vendors and treating every customer like family. Our service team plays a key role in that mission, and we’re always looking for dedicated professionals who value hands-on work, community connection, and a team-oriented environment.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay, dependent on experience
• Flexible Working Hours
• Health Insurance, dental insurance, vision insurance
• Paid Vacation
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Computer skills and willingness to learn new programs
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality, positive attitude
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• High school diploma or equivalent

Service Advisor Bonus Experience, but not necessary to apply:

• Previous experience at a Ford dealership
• Ability to identify the problem quickly
• Knowledge of automobiles
• Past experience as a service advisor, assistant lane manager or service consultant

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.