Service Advisor

Vehicle Service Advisor

Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

The role of a Service Customer Advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships.

A Service Customer Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop

WORKING WEEK

Monday to Friday 8.30am - 5.30pm. Total hours per week: 40.00.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• service advisor: 1 year (Preferred)

License/Certification:

• Driving Licence (Preferred)

Work Location: In person