Service Advisor

Carling Volvo is currently looking for a Service Advisor to join our team! This is your opportunity to work in a premium dealership that offers a friendly and professional customer-oriented environment. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our dealership. You will be responsible for assisting customers with their service needs and providing expert advice. We offer a great working environment and seek a professional, experienced individual to join our amazing team.

Job Description:

• Greet customers promptly and courteously upon arrival at the service department.
• Listen to customers' concerns and accurately document their service needs.
• Conduct vehicle inspections and provide accurate diagnosis and repair recommendations.
• Communicate service recommendations clearly and effectively to customers, including estimated costs and repair timelines.
• Schedule service appointments and coordinate with the service team to ensure timely completion of repairs.
• Maintain strong relationships with customers, providing ongoing support and addressing any additional concerns or questions.
• Keep detailed records of customer interactions and service transactions.

Qualifications:

• Previous experience in automotive service advising or a related customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive systems and repair processes preferred.
• Ability to thrive in a fast-paced environment and prioritize tasks effectively.
• Self-Motivated
• Ability to work well within a collaborative environment
• Exceptional customer service track record
• Organized and process-oriented
• Proficient computer skills
• Bilingualism (English and French) is an asset

What We Offer:

• Competitive wages
• A comprehensive benefit plan
• A steady flow of work year-round
• Stable hours and income with a well-known family-run dealership group
• Reasonable work schedule
• Continuous on-job training
• Ability for job growth within the dealership
• A fun work environment with a supportive and hardworking team

We look forward to reviewing all qualified candidates.