Service Advisor

Primary point of contact between customers and the Service Department. The role is responsible for understanding customer concerns, coordinating vehicle service and repairs, and ensuring a high-quality customer experience, particularly for premium and electric vehicles (EVs).

• Greet and assist customers professionally during vehicle service visits.
• Conduct vehicle reception, inspection, and documentation of customer concerns.
• Identify and accurately document customer complaints and service requirements.
• Explain recommended repairs, preventive maintenance, service procedures, costs, and timelines to customers.
• Prepare and process Job Orders, estimates, service quotations, and related documentation.
• Coordinate with technicians regarding vehicle diagnosis, repair progress, and completion.
• Monitor service status and provide timely updates to customers.
• Ensure customer approval before proceeding with additional repairs or charges.
• Conduct quality checks and coordinate vehicle release upon completion of service.
• Explain completed repairs and maintenance performed to the customer.
• Handle customer inquiries, concerns, complaints, and warranty-related matters professionally.
• Maintain accurate records of service history and customer information.
• Coordinate with Parts, Warranty, Technical, and other departments as necessary.
• Promote appropriate maintenance services, genuine parts, accessories, and other after-sales services.
• Maintain confidentiality and protect customer and vehicle information.
• For EVs, maintain basic knowledge of EV systems, charging requirements, battery care, and EV-specific maintenance procedures.
• Ensure compliance with company safety standards and manufacturer service guidelines.

Qualifications

• Bachelor’s degree or diploma in Automotive Technology, Mechanical Engineering, Business, or a related field is an advantage.
• With experience as a Service Advisor, Automotive Customer Service Representative, Automotive Technician, or related role.
• Experience handling 4-wheel vehicles is preferred.
• Experience with premium/high-end vehicles or EVs is highly preferred.
• Good understanding of automotive maintenance, diagnostics, and repair processes.
• Strong customer service and communication skills.
• Professional, courteous, and customer-oriented.
• Good organizational and time-management skills.
• Able to explain technical information clearly to non-technical customers.
• Computer literate and familiar with service management systems.
• Able to work under pressure and handle multiple customers and service orders.
• Willing to undergo continuous training on new automotive and EV technologies.

Pay: Php19,500.00 - Php20,500.00 per month

Benefits:

• Employee discount
• Free parking
• Promotion to permanent employee

Work Location: In person