Service Advisor

We are looking for an experienced and motivated Service Advisor to join our busy Aftersales team within an authorised automotive dealership representing Jaguar Land Rover and OMODA & JAECOO.

This is a fast-paced customer-facing role where you will be responsible for managing the customer journey from initial booking through to vehicle collection, while working closely with technicians, parts teams, manufacturers and warranty providers.

Key Responsibilities

• Manage customer vehicle bookings, enquiries and appointments.
• Conduct vehicle check-ins and accurately record customer concerns and requirements.
• Prepare and explain repair/service estimates and obtain customer authorisation.
• Liaise closely with technicians to understand diagnosis, repairs and additional work required.
• Keep customers regularly updated on vehicle progress, costs and completion times.
• Manage warranty and manufacturer-related repairs and approvals.
• Prepare accurate invoices and ensure all work is correctly documented.
• Handle customer concerns and complaints professionally and efficiently.
• Monitor workshop progress to ensure vehicles are completed on time.
• Identify additional work and maintenance opportunities where appropriate.
• Maintain high standards of customer satisfaction and manufacturer compliance.
• Work as part of a busy Aftersales team to achieve departmental targets and KPIs.

The Ideal Candidate

We are looking for someone who is confident, organised and commercially aware, with excellent communication skills and the ability to remain calm under pressure.

Previous experience as a Service Advisor within a franchised dealership is preferred. You should have a good understanding of vehicle servicing and repairs, be comfortable discussing technical issues with customers and technicians, and be able to manage multiple jobs simultaneously.

The successful candidate will be customer-focused, proactive, reliable and driven to deliver excellent results in a demanding and fast-moving workshop environment.

What We Offer

• Competitive salary depending on experience
• Performance-related bonus opportunities
• Manufacturer training and development
• Opportunity to work with leading automotive brands
• Supportive and experienced Aftersales team
• Career progression opportunities
• Fast-paced working environment with no two days the same

Pay: £35,000.00-£55,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Employee discount
• Free parking
• Sick pay
• Store discount

Work Location: In person