Service Advisor

Service Advisor

Location: Rochester, NY
Salary: $45,000 to $65,000 based on experience and skill level
Schedule: Full-Time, Exempt – Monday thru Friday

WHAT YOU WILL GET:

• 7 Paid Holidays + generous paid time off
• Paid Training & Rewards
• 401k & Co. Match
• Comprehensive Benefits
• Fantastic Work-Live Balance

WHAT YOU WILL DO:

• The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer’s needs and expectations are met in a timely manner.
• Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
• Accurately takes customer information, records the customer’s requests in the system and expedites service.
• Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer. Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
• Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.

ABOUT US!

Five Star Equipment is Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.

As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.

Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY

WHAT YOU WILL NEED TO HAVE:

• 3 to 5 years’ experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
• Must have knowledge of application, operation and function of engine, hydraulic and electric systems, including electrical diagrams.