Service Advisor

Job Summary

We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your enthusiasm and mechanical knowledge will help guide clients through their service experience, ensuring their vehicles are properly diagnosed, repaired, and maintained. You will coordinate between customers and our skilled technicians, providing accurate estimates and clear communication to deliver exceptional service. This position offers an exciting opportunity to combine your automotive expertise with your passion for delivering outstanding customer care.

Responsibilities

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
• Conduct thorough vehicle inspections and communicate findings clearly to customers
• Prepare detailed estimates using estimating software, including parts, labor, and additional services
• Recommend additional services such as oil changes, tire rotations, brake repairs, suspension work, or transmission diagnostics to maximize customer satisfaction and dealership revenue through upselling
• Write service orders and ensure all work is accurately documented in the system
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Communicate effectively with clients regarding vehicle status, repair procedures, costs, and timelines
• Handle cash transactions, process payments accurately, and manage client invoices
• Maintain a strong understanding of automotive diagnostics, collision repair procedures, and mechanical systems such as shocks & struts or transmissions
• Foster positive client relationships through professional communication and excellent customer service skills

Requirements

• Proven experience as a Service Advisor or in a similar auto service management role within a dealership or independent shop
• Strong mechanical knowledge with hands-on experience as a mechanic or service technician preferred
• Familiarity with estimating software and computer-aided vehicle damage estimating tools
• Knowledge of automotive diagnostics, repair procedures, and vehicle maintenance best practices
• Excellent communication skills for client interaction and team collaboration
• Ability to upsell additional services confidently while maintaining integrity and customer trust
• Valid driver’s license with a clean driving record
• Experience with auto estimating, service writing, collision repair processes, and handling cash transactions is highly desirable
• Automotive repair experience including oil changes, tire service, brake repair, suspension work, shocks & struts replacement, transmission diagnostics is advantageous

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your expertise will help drive customer satisfaction while advancing your career in the fast-paced world of automotive service.

Pay: $67,291.23 - $144,000.00 per year

Benefits:

• Dental insurance
• Employee discount

Work Location: In person