Service Advisor

About the Role
 
Peter Stevens Dandenong is seeking an experienced and customer-focused Service Advisor to join our busy Service Department.
 
As the primary point of contact between our customers and workshop team, you will play a critical role in delivering an exceptional service experience. From booking work and preparing estimates through to providing service updates and coordinating repairs, you will ensure every customer receives professional, transparent and proactive communication throughout their service journey.
 
Working closely with our Technicians and Service Manager, you will help drive workshop efficiency while building strong customer relationships and maintaining our commitment to outstanding service.
 
What You Will Be Doing

• Delivering exceptional customer service throughout the service and repair process.
• Acting as the key liaison between customers and the workshop team.
• Accurately documenting customer concerns, service requirements and repair requests.
• Preparing service estimates and communicating costs, timelines and recommendations to customers.
• Coordinating and allocating work to technicians to maximise workshop productivity.
• Monitoring work in progress and providing customers with timely updates.
• Assisting with identifying and sourcing the correct parts required for repairs and servicing.
• Supporting the Service Manager in maintaining an efficient, organised and customer-focused workshop operation.
• Building strong customer relationships that encourage loyalty and repeat business.

What You Will Bring

• Previous experience as a Service Advisor or within an automotive, motorcycle, truck or related service environment.
• A genuine passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• A positive, professional and solutions-focused approach.
• Sound computer skills and the ability to learn dealership management systems.
• Motorcycle industry experience will be highly regarded.

What We Offer

• Career development opportunities within Motorcycle Holdings, one of Australia's leading motorcycle and powersports dealership groups.
• Competitive remuneration package.
• Staff discounts on motorcycles, parts, accessories, apparel and servicing.
• Supportive team environment focused on collaboration and success.
• The opportunity to work in an exciting industry surrounded by leading motorcycle and powersports brands.

Why Peter Stevens Dandenong?
Peter Stevens has been helping Australians fuel their passion for motorcycles and powersports for decades and is proud to be part of the Motorcycle Holdings Group.
 
At Dandenong, you will join a team that values collaboration, professionalism and delivering exceptional customer experiences. We take pride in building lasting relationships with our customers and creating an environment where our people can develop, contribute and succeed.
 
If you are passionate about customer service and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you.
 
Apply now and become part of the team at Peter Stevens Dandenong.