SERVICE ADVISOR

We are looking for a customer-focused and responsible Service Advisor to join our Toyota Service Centre team.

The Service Advisor will act as the main point of contact between customers and the workshop, ensuring customers receive professional advice, accurate service information and an excellent aftersales experience.

Key Responsibilities

• Greet customers professionally and understand their vehicle service or repair requirements.
• Inspect vehicles together with customers and accurately record customer concerns.
• Prepare repair orders and explain recommended maintenance, repairs, estimated costs and completion times.
• Coordinate closely with Technicians, Technical Leaders and workshop personnel to ensure work is completed efficiently.
• Provide customers with timely updates on the progress of their vehicles.
• Obtain customer approval before carrying out additional repairs or replacement work.
• Explain completed repairs, maintenance work and invoices clearly during vehicle collection.
• Recommend appropriate Toyota maintenance services, parts and related aftersales products according to customer needs.
• Ensure all service documentation and customer information are accurately recorded.
• Handle customer enquiries, complaints and follow-up professionally.
• Follow up with customers after servicing where required.
• Maintain high standards of customer satisfaction and service quality.
• Achieve assigned Service Advisor KPIs, including service sales, customer satisfaction and productivity targets.
• Comply with Toyota operating procedures, dealership policies and safety requirements.

Requirements

• Minimum Diploma in Automotive, Mechanical Engineering or a related field.
• Previous experience as a Service Advisor or in automotive aftersales is an advantage.
• Candidates with automotive technical knowledge are preferred.
• Good communication and customer service skills.
• Able to communicate in Bahasa Malaysia and English. Additional languages or dialects are an advantage.
• Computer literate and comfortable working with service management systems.
• Able to work in a fast-paced customer service environment.
• Responsible, disciplined and able to work effectively as part of a team.
• Possess a valid Malaysian driving licence.