Service Advisor

At Lakeland Chevrolet Buick GMC, we believe great service starts with great people.

We’re looking for a friendly, organized, and customer-focused Service Advisor to join our team. In this role, you’ll help guide customers through the service process, keep them informed, and make sure every visit is handled professionally from start to finish.

What You’ll Do

• Welcome customers in person and over the phone
• Schedule service appointments and document customer concerns
• Prepare estimates and clearly explain recommended maintenance and repairs
• Keep customers updated throughout the repair process
• Review completed work and invoices with customers
• Work closely with technicians to keep repairs moving efficiently
• Respond to customer questions and concerns with a solution-focused approach
• Maintain accurate repair orders and service records
• Promote recommended maintenance and available dealership programs
• Help maintain a clean, organized, and team-oriented workplace

What We’re Looking For

• Excellent customer service and communication skills
• Strong organization and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Basic automotive knowledge
• Confidence using computers and dealership software
• A positive attitude and willingness to work as part of a team
• A valid driver’s licence
• The ability to drive both automatic and manual transmission vehicles

Qualifications

• High school diploma or equivalent
• Previous experience as a Service Advisor or in an automotive customer service role is an asset, but not required

If you enjoy working with people, solving problems, and helping customers take care of their vehicles, we’d love to hear from you.

Join a local dealership that values great customer service, teamwork, professionalism, and integrity!