Service Advisor

Job Description – Service Advisor

Department: Service
Designation: Service Advisor
Industry: Automobile / Automotive Dealership
Location: Kurla, Goregaon & Mahalaxmi
Reporting To: Service Manager / Workshop Manager

Job Summary

We are looking for an experienced and customer-focused Service Advisor to join our automobile dealership. The Service Advisor will be responsible for handling customers, understanding vehicle concerns, coordinating with the workshop team, and ensuring timely and quality delivery of vehicles while maintaining high customer satisfaction.

Key Responsibilities

• Greet customers and understand their vehicle/service requirements.
• Conduct vehicle inspections and prepare accurate Job Cards.
• Clearly document customer complaints and communicate them to the workshop team.
• Provide customers with estimated repair costs, timelines, and required work.
• Coordinate with Technicians, Workshop Supervisors, Parts and other departments for timely completion of jobs.
• Obtain customer approval for additional repairs identified during vehicle inspection.
• Regularly update customers regarding the progress of their vehicle.
• Ensure proper follow-up on pending jobs and parts requirements.
• Conduct quality checks before vehicle delivery.
• Explain completed repairs, replaced parts and service charges to customers.
• Prepare and explain invoices and ensure timely vehicle delivery.
• Handle customer complaints and coordinate with the concerned team for resolution.
• Maintain accurate records of customer interactions, vehicle history and service details.
• Follow dealership SOPs, manufacturer guidelines and safety standards.
• Achieve assigned targets related to labour sales, parts sales, customer retention, CSI and revenue.
• Conduct service follow-ups and encourage customers for future service visits.
• Promote value-added services, accessories, AMC/extended warranty and other applicable products.
• Ensure proper coordination for insurance, warranty and free-service claims wherever applicable.

Candidate Profile

• Qualification: Diploma / Graduate / ITI in Automobile or Mechanical Engineering preferred.
• Experience: 2–5 years of experience as a Service Advisor in an automobile dealership/workshop.
• Experience with passenger cars / premium automobile brands will be an advantage.
• Good knowledge of vehicle systems, periodic maintenance and repair processes.
• Strong customer-handling and communication skills.
• Good negotiation and problem-solving abilities.
• Ability to work under pressure and manage multiple vehicles/jobs simultaneously.
• Basic computer knowledge and experience with DMS/workshop management software.
• Customer-oriented approach with strong follow-up skills.

Key Competencies

• Customer Service
• Automobile Technical Knowledge
• Communication Skills
• Job Card Management
• Complaint Handling
• Workshop Coordination
• Upselling & Revenue Generation
• Time Management
• Problem Solving
• Teamwork

Key Performance Indicators (KPIs)

• Customer Satisfaction / CSI
• Labour Revenue
• Parts Revenue
• Service Revenue
• Average Repair Order (ARO)
• Vehicle Retention
• Repeat Customers
• Job Card Conversion
• Timely Vehicle Delivery
• Customer Complaint Resolution
• Value-Added Service Sales
• Productivity and Workshop Coordination

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person