Service Advisor

Leigh Cars is a family-run independent used-car dealership with a busy and expanding service and repair centre. We are looking for an organised, confident and customer-focused Service Advisor to join our team.

The successful candidate will act as the main point of contact between our customers and workshop technicians, ensuring that work is booked, authorised and completed efficiently while keeping customers fully updated.

Working hours

• Monday to Friday: 8:30am–5:30pm
• One-hour unpaid lunch break
• Alternate Saturdays: 9:00am-1:00pm

Key responsibilities

• Booking vehicles into the workshop for servicing, repairs and diagnostic work
• Greeting customers and discussing their vehicle concerns
• Preparing job cards and ensuring technicians receive clear and accurate instructions
• Providing customers with estimates and obtaining authorisation before additional work is carried out
• Keeping customers informed about the progress of their vehicles
• Liaising with technicians, parts suppliers, warranty companies and finance providers
• Ordering parts and monitoring their delivery
• Preparing and explaining customer invoices
• Processing warranty claims and supplying the required supporting information
• Scheduling workshop work to help maintain an efficient workflow
• Arranging courtesy vehicles and completing the relevant paperwork
• Following up with customers after repairs where appropriate
• Maintaining accurate customer and vehicle records
• Handling customer queries and concerns professionally
• Supporting the wider sales and service teams when required

The ideal candidate

• Previous experience as a Service Advisor or within an automotive service or repair environment is preferred
• Strong customer-service and communication skills
• Good organisation and time-management skills
• Confident using computers and workshop-management systems
• Able to work calmly in a busy environment and manage several jobs at once
• Good attention to detail
• A professional and approachable manner
• A practical understanding of vehicle servicing and repairs
• A full UK driving licence is required

What we offer

• Salary of £30,000 per year
• Full-time, permanent employment
• Staff discount
• Supportive, friendly working environment
• Opportunity to become an important part of a growing service centre

If you are organised, reliable and enjoy delivering excellent customer service within the motor trade, we would be pleased to hear from you.

Please apply through Indeed with your current CV and details of your relevant experience.

Pay: £30,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Transport links

Work Location: In person