Service Advisor

About us

At Honda New Zealand, our vision is to be the brand with the most loyal fans. We’re committed to spreading joy through innovative mobility solutions that enrich everyday life.

By choosing Honda New Zealand, you join a dynamic team that thrives on success and exceeding expectations. We believe in constant growth, learning from one another, and emerging stronger with each challenge. Join us and take pride in being part of something extraordinary.

A little bit about the role:

We are a close-knit team that is already well-known for delivering outstanding customer service. We have high standards, an innovative approach, and reliable products. We offer sales and after-sales service, with a strong focus on customer satisfaction.

Our Newmarket Store is looking for a Service Advisor to join its Service team. While experience is preferred, for the right candidate, we will provide training. We want someone who is enthusiastic about learning and succeeding, and the team is here to assist you every step of the way!

Reporting to the Service Manager, this dynamic and engaging role includes the following responsibilities:

• Communicating and distributing workshop duties
• Follow and maintain workshop systems and processes
• Working with the team to ensure the workshop is at its peak
• Liaise with customers and service associates
• Create service and warranty invoices
• Ensure best Health and Safety practices are followed and promoted within the workshop
• Selling service work to internal and external customers
• Support preparation and processing of service, warranty, and parts invoices

To be successful in this role you should:

• Have a hands-on approach with drive
• Have top-notch customer service skills
• Have excellent communication and interpersonal skills
• Showcase expertise in handling customer phone interactions with proper etiquette
• Be confident and have effective problem-solving ability
• Be well organized with the ability to work in a fast-paced friendly environment
• Have a full, valid and clean driver's license
• Being comfortable serving customers

Benefits:

• Comprehensive in-house learning and development in the area of vehicle sales
• Subsidized health insurance
• A competitive superannuation scheme – including Kiwi Saver
• Preferential banking packages
• Staff discounts

So, what are you waiting for? If you have the skills and motivation that we are looking for then reach out, let’s start the conversation! Send your CV with a cover letter explaining why you’re right for the role to Shiv Sharma at [email protected].

Please Note: Only people with valid work permits for New Zealand are requested to apply for this position.