Service Advisor

Key Responsibilities:

• Welcome customers visiting the service centre and understand their vehicle/service requirements.
• Prepare job cards based on customer complaints and vehicle condition.
• Explain required services, repairs, estimated costs, and timelines to customers.
• Coordinate with technicians and workshop staff for diagnosis and repair.
• Monitor the progress of vehicles under service and provide updates to customers.
• Obtain customer approval for additional repairs or parts when required.
• Coordinate vehicle inspection, repair, washing, PDI and delivery.
• Ensure vehicles are delivered within the committed timeline.
• Explain completed work and replaced parts to customers during vehicle delivery.
• Handle customer complaints and coordinate their resolution.
• Follow up with customers after service to understand their satisfaction.
• Work toward improving customer satisfaction, service retention and repeat visits.
• Maintain service records, job cards, customer details and billing information.
• Coordinate with spare-parts, warranty, insurance and billing teams where required.
• Achieve dealership/service-centre customer experience and service-related KPIs.

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person