Service Advisor

Auto Classic is a prestigious BMW and MINI dealership committed to delivering premium vehicles, professional service and an exceptional customer experience.

We are seeking an experienced and customer-focused Service Advisor to join our fast-paced Service Department in Melville. Reporting to the Aftersales Manager, you will act as the key point of contact between our customers and workshop team, ensuring every customer receives clear communication, personalized advice and outstanding service.

Key responsibilities

• Welcome customers and discuss their vehicle servicing and repair requirements.
• Manage service enquiries and bookings received by phone, email and in person.
• Prepare accurate repair orders and customer cost estimates.
• Advise customers on servicing, maintenance, warranty and repair matters.
• Keep customers informed about the progress of their vehicles.
• Liaise with the Workshop Controller and technicians to support efficient workflow.
• Obtain customer authorization for additional repairs or maintenance.
• Coordinate courtesy vehicles and other customer transport arrangements.
• Maintain accurate customer and vehicle information within dealership systems.
• Professionally resolve customer concerns and support high satisfaction levels.
• Identify opportunities to promote additional services and generate repeat business.

About you

To succeed in this role, you will ideally have:

• At least two years’ experience in a Service Advisor or similar automotive role.
• Strong automotive knowledge and a sound understanding of vehicle mechanics.
• A genuine commitment to providing premium customer service.
• Excellent written, verbal and telephone communication skills.
• Strong time management, organization and attention to detail.
• The ability to remain calm and work efficiently in a busy environment.
• A professional presentation and friendly, welcoming manner.
• The ability to communicate effectively with customers and workshop technicians.
• Confidence using Microsoft Office and dealership management systems.
• A positive, self-motivated and team-oriented approach.

What we offer

• A generous remuneration package.
• In-house and external training through BMW Group.
• The opportunity to represent prestigious global automotive brands.
• A professional, supportive and established dealership environment.
• Ongoing opportunities to develop your automotive career.

If you are an experienced Service Advisor who takes pride in delivering an exceptional customer experience, click “Apply” today. We would love to hear from you.

Please note that only shortlisted applicants will be contacted.

Subject to a Satisfactory National Police Certificate