Service Advisor

About the Role

We are looking for a proactive Service Advisor to join our automotive workshop team. You will be the key touchpoint for customers, ensuring their vehicles receive the necessary repair and maintenance services while delivering an exceptional experience. If you enjoy a dynamic environment, have strong communication skills, and are passionate about helping customers with their automotive needs, we’d love to have you on our team.

Key Responsibilities

Customer Service & Frontline Support

Attend to customer enquiries and requests for vehicle repair and maintenance services.

Provide professional and accurate repair recommendations based on customers’ needs and vehicle condition.

Communicate estimated job completion times and provide timely updates and follow-ups until handover.

Conduct thorough checks on vehicles during check-in to identify issues and verify requested work; perform check-out inspections to ensure all repair and maintenance work has been completed correctly before returning the vehicle to the customer.

After sales & Technical Administration

Prepare and issue repair work orders, service job cards, and invoices.

Recommend suitable products, services, and service packages to customers based on their needs and vehicle usage.

Ensure overall customer satisfaction by delivering high-quality after sales support.

Submit warranty claims accurately and follow up to ensure claims are processed in a timely manner.

General Duties

Coordinate the movement and shifting of vehicles within the company’s compound when required.

Support workshop operations as needed.

Perform any other duties assigned by the management in line with workshop needs.

Requirements

Minimum NITEC 3 in Automotive Technology or equivalent.

Minimum 1 year of relevant experience.

Prior experience in automotive service advisory or workshop operations is an advantage.

Strong communication and interpersonal skills.

Possess a valid Class 3 driving licence.