Service Advisor

Key Responsibilities:

• Act as the primary point of contact for customers by handling inquiries, service bookings and vehicle handovers.
• Communicate with customers to understand their service needs and provide appropriate recommendations.
• Explain service findings, repair recommendations and technical issues clearly to customers.
• Promote and upsell service packages, accessories and car wrapping services when appropriate.
• Coordinate with technicians to ensure service work is completed efficiently and accurately.
• Ensure high levels of customer satisfaction (CSI) through professional communication and follow-up.
• Maintain proper service documentation and update customers or service progress.

Requirements:

• Minimum SPM / Diploma in Business Administration or related field.
• At least 1 year of experience in automotive service, customer service or a related role is preffered.
• Fresh graduates with strong communication skills are encouraged to apply.
• Good communication and interpersonal skills.
• Basic knowledge of automotive services is an advantage.
• Customer-oriented, responsible and able to work in a fast-paced environment.