Service Advisor

About the role

As a Service Advisor at Fook Loi Corporation Sdn Bhd, you will be a crucial part of our Automotive Trades team, based in Inanam Sabah. This full-time role is responsible for providing top-notch customer service and ensuring the smooth running of our vehicle repair and maintenance operations.

What you'll be doing

• Greeting and welcoming customers, understanding their vehicle needs and concerns
• Liaising with the technical team to diagnose issues, provide repair estimates and timelines
• Coordinating service schedules and booking appointments
• Communicating with customers on the status of their vehicle and any additional work required
• Ensuring a high level of customer satisfaction through excellent service
• Maintaining detailed records and updating job cards
• Supporting the parts and inventory management processes

What we're looking for

• Previous experience as a Service Advisor or in a customer-facing automotive role
• Strong communication and interpersonal skills to liaise with customers and team members
• Good technical understanding of vehicle repair and maintenance processes
• Excellent organizational and time management abilities
• Proficient in using automotive software and computer systems
• A positive, helpful, and solution-oriented attitude

What we offer

At Fook Loi Corporation Sdn Bhd, we are committed to creating a rewarding and fulfilling work environment for our employees. As a Service Advisor, you can look forward to:

• Competitive salary and benefits package
• Ongoing training and development opportunities
• A collaborative and supportive team culture
• Modern, well-equipped facilities and tools
• Opportunities for career advancement

About us

Fook Loi Corporation Sdn Bhd is a leading provider of automotive services in Sabah, with a strong focus on quality, customer satisfaction and innovation. We take pride in our talented team, advanced facilities and commitment to excellence in the Automotive Trades industry.

If you're excited to join our team and contribute to our continued success, apply now!