Service Advisor

About the role

Ross Granata Motors is seeking a dedicated and customer-focused Service Advisor to join our team in Mudgee, NSW. This is a full-time position that serves as a crucial link between our valued customers and our service department. As a Service Advisor, you will be responsible for understanding customer needs, providing expert advice on vehicle maintenance and repairs, and ensuring every interaction reflects our commitment to excellence and customer satisfaction. This role is essential to our business success, as you will directly influence customer retention and the reputation of Ross Granata Motors within the Mudgee community.

Key responsibilities

• Greeting customers and conducting thorough consultations to understand their vehicle service and repair requirements

• Providing knowledgeable recommendations on maintenance schedules, repairs and vehicle care to customers

• Preparing accurate service quotations and work orders for approval by customers

• Coordinating with the service department to ensure efficient scheduling and timely completion of work

• Communicating with customers regarding service progress, completion status and any additional findings

• Maintaining detailed service records and customer information in the dealership management system

• Processing customer payments and handling administrative tasks related to service transactions

• Building and maintaining strong customer relationships to encourage repeat business and referrals

• Addressing customer concerns and complaints professionally and resolving issues to their satisfaction

• Supporting the service department in achieving targets and maintaining service department efficiency

What we're looking for

• Proven experience as a Service Advisor, Service Consultant or similar customer-facing role in the automotive industry is preferred but absolutely not essential
• Knowledge of vehicle maintenance, repair processes and automotive systems is beneficial
• Excellent customer service and communication skills with the ability to explain technical information clearly
• Proficiency in using dealership management systems and computer applications
• Demonstrated ability to build rapport with customers and handle difficult situations with professionalism
• Organisational skills with the ability to manage multiple customer requests simultaneously
• Sales-oriented mindset with a track record of identifying upselling opportunities
• Australian driving licence
• A genuine passion for the automotive industry and commitment to customer satisfaction
• Curious personality with a passion for learning about our brands and benefits to our owners

What we offer

At Ross Granata Motors, we value our team members and offer a competitive full-time position with ongoing support and development opportunities. We provide a professional working environment where your contributions are recognised and rewarded and we like to have fun while getting the job done. Our team benefits include access to staff discounts on vehicles and services, ongoing training to enhance your automotive knowledge and customer service skills, and the opportunity to work with a reputable dealership that prioritises customer satisfaction and employee wellbeing. We believe in fostering a collaborative team atmosphere where every member plays a vital role in our success.

About us

Ross Granata Motors is a trusted automotive dealership serving the Mudgee community with integrity, expertise and a commitment to customer excellence. With nearly 40yrs years of experience in the industry, we have built our reputation on providing quality vehicles, reliable after-sales service and genuine care for our customers. Our mission is to deliver exceptional automotive solutions that exceed expectations, and our team is dedicated to making every customer interaction a positive one. We pride ourselves on our knowledgeable staff, professional service facilities and customer-first approach that sets us apart in the local automotive market.

Apply now

If you are a motivated Customer Service expert looking to expand into a Service Advisor role & are seeking an exciting opportunity with a respected dealership, we would love to hear from you. Please submit your Resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Ross Granata Motors team. Join us and become part of a dealership committed to excellence in automotive service and customer satisfaction.