Service Advisor

Key Responsibilities

• Welcome customers and provide excellent customer service.
• Understand customer concerns and explain service recommendations clearly.
• Prepare and manage repair orders using the Dealer Management System (DMS).
• Coordinate with technicians to ensure timely completion of vehicle repairs.
• Keep customers updated on repair progress and vehicle collection.
• Schedule service appointments and ensure smooth workshop operations.
• Promote maintenance packages, accessories, and other aftersales services.
• Handle customer enquiries and complaints professionally.
• Ensure accurate documentation, invoicing, and warranty-related processes.
• Maintain high customer satisfaction and follow dealership SOPs.

Requirements

• Diploma or Degree in Automotive, Business Administration, or a related field.
• Minimum 2 years of experience as a Service Advisor in the automotive industry.
• Experience with EV or premium automotive brands is an advantage.
• Good communication and interpersonal skills.
• Basic knowledge of automotive maintenance; EV knowledge is a plus.
• Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.
• Proficient in Microsoft Office; experience with DMS is preferred.

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person