Service Advisor

Service Advisor

Location: Hong Kong - Aberdeen

Job Details: Onsite - Full Time

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Greater China, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our JLR Aftersales team is seeking aService Advisor to join our team in Hong Kong. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward.

What you'll do

• Responsible for providing professional advice, cost quotation and quality customer services to customers regarding vehicle service, repairs and maintenance.
• Provide technician with information about the vehicle that needs to be inspected.
• Establish good customer relationships and a strong brand image through excellent services.

About you

To be successful in this role you will be:

• Higher Diploma or above
• 2-3 years of customers service experience; candidates with experience in the automotive industry will be given priority.
• Good communication skills and a strong customer services mindset
• Proficient in Cantonese, English and Mandarin
• Holders of Driving Licenses No.1 & 2 will be given priority

We offer you

• Year End Double Pay, Discretionary Bonus, Monthly Incentive, 10 Days Annual Leave, 17 days Public Holidays, Overtime Paid, Medical Insurance (including dependents).
• 8.5 working hours per day, 5 days work per week.

About us

Inchcape is a leading global automotive distributor and retailer, operating in over 39 markets. With a strong presence in Hong Kong and Macau, we are committed to transforming the customer experience, driving innovation, and shaping the future of mobility. At the heart of our success is our people – and clear, compelling communication is key to unlocking their potential.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.