Service Advisor

Service Advisor– Multiple Locations Across the UAE

Be part of a reputable and well-established automotive organization in the UAE, offering the opportunity to work with premium brands and advanced service operations. You will join a supportive team environment that encourages professional growth, while enjoying competitive compensation and benefits, along with long-term career development within a stable organization.

Key Responsibilities

• Perform accurate write-up of job cards, including customer information, vehicle details, date, and description of customer concerns.
• Coordinate with the Foreman to assess required work and prepare job cards accordingly.
• Obtain customer signatures and approvals on job cards prior to execution.
• Conduct preliminary evaluation of warranty coverage versus customer-paid repairs.
• Secure prior repair approval from customers whenever required.
• Review customer service history to identify recurring or previously reported concerns.
• Advise customers on required services and overall vehicle performance.
• Coordinate with Customer Relations Representatives (After Sales) to resolve customer complaints effectively.
• Ensure professional communication and follow-up with customers throughout the service process.
• Perform additional duties as assigned by the Reception Supervisor or Service Manager.

Qualifications & Experience (Requirements)

• Bachelor’s Degree in Mechanical Engineering
• Minimum of 4 years of experience in a similar Service Advisor role within the automotive industry
• Fluency in both Arabic and English (spoken and written)
• Computer literate with the ability to use service systems and basic office applications
• Strong customer service and communication skills
• Technical understanding of vehicle systems and repairs
• Ability to multitask and work under pressure
• Strong coordination and organizational skills
• Attention to detail and documentation accuracy

Why Join Us?

This role is perfect for someone who thrives in a customer-facing environment and enjoys helping people get the most out of their vehicle service experience. Join a team that values excellence, communication, and teamwork to drive customer satisfaction and workshop success.