Service Advisor

Are you an experienced mechanic ready to move off the tools while staying in the service industry?

CJD is looking for a highly experienced mechanic or service advisor who has knowledge in some of the industry’s strongest names such as Volvo CE, Kenworth, DAF and Isuzu trucks, and can bring that practical knowledge into a fast-paced Service Advisor role.

As our Service Advisor, you’ll be the link between the customer and the workshop. Your mechanical background will help you understand repair requirements, book in servicing, provide clear progress updates, and finalise paperwork when work is complete.

This is a busy, varied role where you’ll regularly reprioritise work to keep jobs on track, where two days are the same.

If you’re a mechanic looking for a less physical role, with a passion to stay in the industry, this is the opportunity to put your technical knowledge to work in a new way.

What You’ll Do

• Act as the primary contactfor customers, drivers, and fleet managers.
• Schedule service bookings to maximise workshop efficiency.
• Create detailed job packs, manage approvals and excel at communication to keep the flow progressing.
• Coordinate with technicians and parts teams arranging parts and specialised equipment from repairs.
• Handle invoicing, warranty claims, and ensure compliance with OEM standards.
• Keep customers informed with clear updates and timelines.

What We’re Looking For

• Previous experience in a service workshop or as a Service Advisor.
• Strong organisational skills and attention to detail.
• Possess a confident clear communication style and have a positive attitude.
• Computer savvy (Microsoft Office + dealership systems).
• Current driver’s licence.

Why Join Us?

• Training on products and systems.
• Corporate discounts across health, retail, and services.
• Free uniforms and access to our wellbeing platform (EAP, financial & legal support).
• Generous referral program.
• Competitive hourly rates + penalties.

About Us
CJD Equipment is a proudly Australian-owned company, leading the way in construction equipment and trucks since 1974. We’re committed to innovation, sustainability, and keeping our people safe.

Job summary

Coordinate service bookings and keep repairs on track while delivering top-notch customer support. Apply now and join our great team!

Key selling points

• Ready to step away from the tools into a less physical role

• Can you provide support and clear communication to our service department

• Enjoy corporate discounts, free parking, uniforms, social club events plus more