Service Advisor

Job Summary
Position Summary
We are looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills
Responsibilities and Duties
Duties and Responsibilities

• Capturing customer’s request promptly at reception stage

• Ensure maintenance and repair of vehicle through clear identification of customers need.

• Ensure clear and precise service invoice that shows parts,labor and lubricates charges.

• Ensure all customer vehicles are clean and ready as per customer satisfaction.

• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle

• Connect customers with appropriate automotive mechanic or technician

• Consult with mechanics regarding appropriate service options

• Develop as many solution methods as possible, attempting to keep costs low

• Explain all service options to customers including time and cost estimates

• Provide in-depth information on original equipment manufacturer (OEM) part options

• Advise customers on warranty protections and other potential cost-saving service options

• Track maintenance or repair status, fill out reports on labor and cost of all services

• Perform post-service inspection with customers and answer any questions they may have

• Ring up customers at the front desk, facilitate financial transactions

Required Experience and Qualifications
Desired Candidate Profile

• **Should be a graduate or diploma holder in auto/Mech with around 1 to 3 years of experience.

• Excellent interpersonal communication skills

• Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology

• Compassionate, patient demeanour

• Problem solving/critical thinking skills

• Extensive knowledge base of automotive industry and parts.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person