Service Advisor

Tata Motors Car Dealership / Service Workshop

Department: Service
Designation: Service Advisor
Reports To: Service Manager / Workshop Manager

Key Responsibilities

• Customer Reception & Vehicle Check-in
• Welcome customers and understand their vehicle complaints and service requirements.
• Conduct vehicle walk-around inspection and note existing damages.
• Prepare the Job Card with accurate customer and vehicle details.
• Explain the estimated service/repair requirements and expected delivery time.
• Vehicle Diagnosis & Job Estimation
• Understand customer complaints and coordinate with technicians for diagnosis.
• Identify additional repair requirements during vehicle inspection.
• Prepare repair/service estimates including labour, parts and applicable charges.
• Obtain customer approval before proceeding with additional jobs.
• Job Card & Workshop Coordination
• Allocate jobs to technicians based on skill and workload.
• Monitor vehicle progress throughout the repair/service process.
• Coordinate with the Parts Department for required spare parts.
• Follow up on pending jobs and ensure timely completion.
• Customer Communication
• Keep customers updated about vehicle repair/service status.
• Communicate additional repair requirements and obtain approval.
• Explain technical issues and completed work in simple terms.
• Handle customer queries and coordinate with the Service Manager for escalations.
• Quality & Final Inspection
• Ensure all work mentioned in the Job Card is completed.
• Coordinate final inspection and road testing where applicable.
• Verify that the vehicle is ready as per promised delivery time.
• Ensure customer complaints have been properly addressed before delivery.
• Vehicle Delivery
• Explain the work carried out, parts replaced and service charges.
• Explain future maintenance requirements and next service schedule.
• Ensure the vehicle is delivered in clean and proper condition.
• Obtain customer feedback after delivery.
• Warranty & Insurance Coordination
• Coordinate warranty-related repair claims as per Tata Motors procedures.
• Ensure proper documentation for warranty jobs.
• Coordinate with insurance/claims teams for accident repair cases when required.
• Customer Satisfaction & Retention
• Maintain good customer relationships.
• Follow up on customer feedback and complaints.
• Support customer retention through timely service reminders and follow-ups.
• Minimize repeat complaints and improve customer satisfaction.
• System & Documentation
• Maintain accurate Job Cards and service records.
• Update repair status in the dealership/DMS system.
• Ensure estimates, approvals, invoices and other documents are properly maintained.
• Maintain records of pending and completed jobs.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person