Service Advisor

Service Advisor

Location: Dartmouth, Nova Scotia
Employment Type: Permanent, Full-Time

MacKay’s Truck & Trailer Center is currently seeking a Service Advisor to join our team in Dartmouth, Nova Scotia.

MacKay’s is a well-established, family-owned business with more than 40 years of experience serving the commercial transportation industry. With locations in Truro and Dartmouth, Nova Scotia, and Charlottetown, Prince Edward Island, we operate full-line truck, trailer and compact equipment dealerships.

Why Join MacKay’s?

MacKay’s offers a comprehensive compensation and benefits package, including:

• Competitive compensation with incentive opportunities
• Group benefits, including medical, dental, vision, extended health and Employee Assistance Program (EAP)
• Employer pension matching
• Three weeks of vacation to start
• Boot allowance
• Ongoing training and development opportunities
• Annual employee appreciation events
• A stable, team-oriented work environment
• And more

What You’ll Do

As a Service Advisor, you will be a key point of contact between our customers and Service Department. You will help coordinate service work, keep customers informed and support the efficient flow of work through the shop while ensuring a high level of customer service.

Key responsibilities include:

• Greet customers and discuss their service and repair needs
• Open, maintain and close repair orders accurately and efficiently
• Communicate customer concerns and repair requirements to the Service team
• Keep customers informed of repair status, timelines and additional work required
• Coordinate with the Service department, Parts and other departments to support the timely completion of repairs
• Review completed work and repair orders for accuracy before customer delivery
• Build and maintain positive, long-term relationships with customers
• Respond to customer questions and concerns professionally and promptly
• Develop strong knowledge of MacKay’s products, services and repair processes
• Identify opportunities to support customer needs and grow service business
• Assist with scheduling and prioritizing service work based on customer and operational requirements
• Support Service Department goals related to productivity, service volume, quality and customer satisfaction
• Perform other related duties as required

What We’re Looking For

• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work effectively in a fast-paced, deadline-driven environment
• Comfortable learning new computer systems, products and processes
• Ability to work collaboratively with technicians, Parts personnel and other team members
• Previous experience in a Service Department, dealership or similar customer-facing environment is an asset
• Experience in the commercial truck or transportation industry is preferred
• A positive, professional and team-oriented approach

Build Your Career With MacKay’s

At MacKay’s, our goal is to build a team of people who share our passion for the industry and our commitment to quality, safety and customer service. We value employees who take initiative, support their teammates and take pride in a job well done.

We invest in our employees through ongoing training and development, giving you opportunities to expand your industry knowledge, develop new skills and grow your career in an industry that continues to evolve.

As a Service Advisor, you will have the opportunity to develop your knowledge of commercial vehicles, service operations and customer relationship management while working alongside an experienced team of technicians, Parts professionals and Service personnel.

Our Hiring Process

As part of our recruitment and selection process, candidates may be asked to complete a brief workplace assessment. The results provide additional insight to support our hiring decisions and are considered alongside each candidate’s skills, experience and qualifications.

Interested in joining our team? Apply today.

MacKay’s Truck & Trailer Center is committed to creating a diverse and inclusive workplace and is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Interested candidates can apply through Indeed or contact Cassie Densmore, Human Resources Manager, at [email protected].

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Dartmouth, NS B3B 1K5: reliably commute or plan to relocate before starting work (required)

Location:

• Dartmouth, NS B3B 1K5 (required)

Work Location: In person