Service Advisor

Job Title: Service Advisor

Job Summary:
We are seeking an experienced, detail-oriented and organized Service Advisor to join our team. The Service Advisor will be responsible for providing support to ensure efficient operation of the service department. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Duties:

• Manage and organize service department schedules and appointments
• Assist in processing service requests and work orders
• Maintain accurate records of service activities and transactions
• Coordinate communication between customers and service technicians
• Handle customer inquiries and provide exceptional customer service
• Perform data entry tasks using XERO and other computerized systems
• Support the service team with clerical tasks such as filing, scanning, and copying documents
• Utilize phone etiquette when answering calls and directing them appropriately
• Assist in office management duties to ensure a smooth workflow
• Proficient in using Microsoft systems for documentation and communication purposes

Requirements:

-previous service advisor experience preferred but not essential

• Proven experience in an administrative or service support role
• Strong organizational skills with the ability to multitask effectively
• Proficiency in using XERO for invoicing and financial tracking
• Excellent phone etiquette and communication skills
• Knowledge of administrative procedures and clerical tasks
• Familiarity with office management processes and systems
• Competency in data entry with a high level of accuracy
• Proficiency in using Microsoft systems for document creation and collaboration

Join our team as a Service Advisor to contribute to the success of our service department. We offer a dynamic work environment, opportunities for growth. If you are a motivated individual with a passion for organization and customer service, we would love to hear from you. Apply now to be part of our team!

Job Types: Full-time, Part-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person