Service Advisor

Are you looking for a job that offers career advancement? Join us as our Service Advisor in BAIC/Jetour GAIA North Edsa!

PRIMARY RESPONSIBILITIES:

The liaison between customers and an aftersales department. Their role is critical in ensuring customer satisfaction, accurate communication of service needs, and the smooth operation of the service process.

MAJOR RESPONSIBILITIES:

1. Customer Interaction

• Greet customers and listen to their service/repair needs.
• Explain technical details to customers in a simple, understandable way.
• Maintain a positive and professional relationship with clients.

2. Repair Orders and Documentation

• Create and manage work orders and service records.
• Document customer concerns, required services, and estimates.
• Ensure accuracy in all paperwork, including warranties and service contracts.

3. Upselling Services

• Recommend additional services or preventive maintenance.
• Educate customers on the importance of regular servicing.

4. Communication with Technicians

• Relay customer concerns to mechanics and technicians.
• Update customers on service progress and timeframes.

5. Customer Satisfaction & Follow-up

• Handle complaints or concerns professionally and promptly.
• Follow up after service to ensure satisfaction and address any issues.

*Performs other tasks/duties assigned by the Immediate Head

Qualifications:

• Candidate must be a College Graduate / Bachelor's Degree holder in any field (Business or related programs preferred).
• 2–5 years of experience in an automotive service environment.
• Able to drive vehicles with a driver's license.
• Experience in customer service, vehicle inspections, and service coordination.
• Familiarity with estimating repair costs, managing service schedules, using automotive software, and liaising between customers and technicians.
• Knowledge of automotive sales, warranty claims, and parts management is a plus.

Work Location:

• **Join Date:**ASAP
• **Employment Type:**Full-time Employee
• **Work Mode:**On-site
• **Working Hours:**8:30 AM to 5:30 PM
• **Workdays:**Monday - Saturday
• Available Work Location:
  • 933 Epifanio de los Santos Ave, Philam, Quezon City, Metro Manila