Service Advisor

Essential Responsibilities

• Provide great customer serivce to all customers.
• Answer customer phone calls and emails.
• Communicate with mechanics and parts department.
• Build trusting relationships with customers while assisting them with service needs
• Educate customers on preventative maintenance and other offered services
• Evaluate equipment needs and document customer concerns
• Translate customer concerns into technical work orders
• Identify and advise customers of additional maintenance needs
• Use dealer-approved software to build, track, and complete work orders
• Assist technicians with repair orders and parts research as needed
• Schedule customer units for pickup, delivery, and maintenance
• Inform customers through every step of the maintenance & repair process
• Other duties as assigned.

Qualifications and Requirements

• One year of customer service experience.
• Basic computer skills.
• Attention to detail and highly organized.
• Must have automotive repair knowledge.
• Must have a valid driver’s license

Benefits

• Weekly Pay
• Company paid holidays and paid time off
• Medical, Dental, Vision and Disability insurance offered
• Physical demands

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 1 year (Required)

Language:

• Spanish? (Preferred)

Ability to Commute:

• Dallas, TX 75238 (Preferred)

Work Location: In person