Service Advisor

Elite Tire Group | Service Advisor

Location: Dover, Ohio

Pay: $25-$30/hr + performance bonuses | Full-time (40+ hrs/week)

Stop discounting. Start leading.

We’re not a race-to-the-bottom shop.

We win on value, execution, and accountability.

This role isn’t for someone who gets shaky when it’s time to present price.

It’s for someone who can run the front counter, protect margin, and earn repeat customers.

If you want to be a ticket writer, keep scrolling.

If you want to be a performance-driven operator, keep reading.

Our Hiring Process (Fast & Clear)

Apply + answer initial questions
Complete a short assessment
Record a 1-way video
Interview in person in Dover

We move fast for the right person. No black hole.

What You’ll Do

You’ll own the front-counter experience from first contact to closed ticket.

You’ll:

Capture customer concerns with precision (no sloppy write-ups)
Communicate cleanly with technicians so nothing gets lost
Present estimates with confidence
Handle objections without instantly discounting
Keep workflow organized so the shop stays productive
Drive sales while protecting long-term trust

What We Require

2+ years as a Service Advisor / Service Writer
Automotive repair shop experience (real shop pace, real customers)
Strong organization and attention to detail
Clear, confident communication
Can sell value, not price cuts
Coachable, but not fragile
Comfortable in a fast-paced environment
Long-term career mindset

We’re not hiring green for this role. Experience matters.

What You’ll Earn

$25-$30/hr (based on experience)
1% of total sales
Tire performance bonuses
Top performers earn $600–$1,000+ per month in bonuses
Overtime pay available when needed

Benefits

PTO: 40 hours (1–2 years) / 80 hours (2+ years)
50% employer-paid health + dental
50% HSA match
Promotion-from-within culture

Our Standard (Read this twice)

400+ five-star reviews per location
“If we mess up, we fess up” accountability
Family-first, performance-driven
Structured growth and training
Productivity over excuses

We’re building leaders inside the shop — not ticket writers.

The Perfect Candidate

You’ll thrive here if you:

Like being measured and improving weekly
Stay calm when the counter gets busy
Can hold price with confidence and explain value
Keep your work tight: notes, estimates, follow-ups, handoffs
Take pride in clean execution

Do NOT apply if you:

Discount at the first sign of resistance
Avoid uncomfortable conversations
Get overwhelmed when phones ring and bays fill up
Need constant reminders to stay organized
Want “chill” over “high standard”

If you want a counter where performance is rewarded and standards are clear, apply now.
Requirements
Employment Type: Full-time
Work Hours: 40 to 40 hours work
Required Education: NONE
Required Experience: Experienced(2) years

Pay: $25.00 - $30.00 per hour