Service Advisor

Job Description – Service Advisor (Automobile Industry)

Position: Service Advisor
Department: Service
Industry: Automobile / Passenger Vehicles

Key Responsibilities:

• Greet customers and understand their vehicle concerns, service requirements, and expectations.
• Create accurate job cards, record customer complaints, and communicate them clearly to the workshop team.
• Provide service recommendations and explain required repairs, costs, and timelines to customers.
• Coordinate with technicians and monitor the progress of vehicles in the workshop.
• Ensure timely delivery of vehicles with proper explanation of work done and billing details.
• Handle customer queries, complaints, and escalate issues when necessary.
• Promote value-added services, offers, and periodic maintenance schedules.
• Maintain high customer satisfaction and ensure repeat business.
• Conduct post-service follow-up calls to ensure customer feedback and resolution.
• Maintain service records, job card documentation, and reports as per company standards.

Required Skills & Qualifications:

• Diploma/ITI/Graduation in Automobile/Mechanical field preferred.
• 1–3 years of experience as a Service Advisor in the automobile industry .
• Strong communication and customer-handling skills.
• Basic technical knowledge of vehicles (petrol/diesel/hybrid).
• Ability to multitask and work in a fast-paced workshop environment.
• Good computer skills (DMS/CRM knowledge preferred).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person