Service Advisor

Join Sandicliffe as a Service Advisor in Lincoln

At Sandicliffe, we know that exceptional customer service is at the heart of every successful dealership. We are looking for a professional, organised and customer-focused Service Advisor to join our busy Lincoln aftersales team.

This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering outstanding customer experiences. Whether you already have automotive experience or come from a strong customer service background, we'd love to hear from you.

At Sandicliffe, we are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive.

What You'll Be Doing

As a Service Advisor, you will act as the key link between our customers and workshop team, ensuring a smooth and positive service experience from start to finish.

Your responsibilities will include:

• Welcoming customers and discussing their service, maintenance and repair requirements.
• Booking vehicles into the workshop and managing service schedules.
• Providing accurate cost estimates and keeping customers informed throughout the repair process.
• Liaising with technicians and workshop controllers to ensure efficient vehicle turnaround.
• Explaining completed work and associated costs clearly and professionally.
• Managing customer queries and resolving issues effectively.
• Promoting additional aftersales products and services where appropriate.
• Maintaining accurate customer and vehicle records.

What We're Looking For

We welcome applications from candidates of all backgrounds and experiences who can demonstrate:

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• The ability to work effectively in a fast-paced environment.
• Good IT skills and attention to detail.
• A proactive and positive attitude.
• The ability to build trust and lasting customer relationships.
• Previous automotive, retail, hospitality or customer service experience would be advantageous.

What We Offer

• Competitive salary and bonus opportunities.
• Manufacturer training and career development.
• Pension scheme.
• Employee wellbeing support.
• Staff discounts across the business.
• Enhanced Maternity an Paternity Scheme
• Cycle to work scheme
• Aviva Digicare
• Ongoing learning and progression opportunities.
• A supportive and inclusive team environment.

Our Commitment to Diversity, Equity & Inclusion

At Sandicliffe, we believe that diverse teams create stronger businesses. We actively encourage applications from people of all backgrounds, communities and experiences. We are committed to providing equal opportunities and creating an environment where everyone can be themselves and succeed.

If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.

Apply Today

If you're passionate about customer service and want to build your career with one of the UK's most established automotive retailers, we'd love to hear from you.

Apply now and become our next Service Advisor in Lincoln.

All employment offers are conditional upon the successful completion of relevant pre-employment checks.

Pay: From £31,393.70 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Referral programme
• Store discount

Ability to commute/relocate:

• Lincoln LN2 4HL: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Service Advisor: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person