Service Advisor

Overview

As a Service Writer, you'll be the communication link between customers, technicians, and the parts department. You'll help manage repair orders, schedule service work, and provide excellent customer service to homeowners, farmers, contractors, and commercial customers throughout the Tri-Cities area.

What You'll Do:

• Greet and assist service customers in person and over the phone
• Open and manage repair orders accurately
• Schedule service appointments and coordinate shop workflow
• Communicate repair updates, timelines, and estimates to customers
• Work closely with technicians and parts staff to keep jobs moving efficiently
• Write and submit warranty claims accurately and in a timely manner
• Process customer paperwork, invoices, and service documentation
• Help create a positive customer experience from check-in-to pickup

What We're looking For:

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Positive attitude and willingness to learn
• Basic computer and data entry skills
• Dependable attendance and professional behavior
• Experience in a dealership, automotive, agriculture, or service environment is a plus - but not required

Bonus Points if you have:

• Knowledge of tractors, mowers, RTV's, or agricultural equipment
• Experience working with repair orders or scheduling
• Experience with warranty writing and warranty claim processing
• Familiarity with Kubota or similar equipment brands

Why Work at Johnson City Kubota?

Be part of a team that has achieved:

• Kubota's highest award as an Elite Dealer for 5 years in a row
• Top 5% of dealers nationwide
• Growth and stability in the community since 2005

Responsibilities:

• Learn product knowledge on products sold and competitive comparisons
• Achieve service department goals
• Build and develop relationships with previous and new customers
• Assist service team in daily activities

Strategies to Achieve Goals:

• Professional service and sales training by experienced staff
• Grow service and expand customer relations with a product that covers a wide range of customers.
• Represents Johnson City Kubota in a positive light in the community with honesty and intergrity.
• Paid training and continuing education opportunities

Growth Opportunities:

This position can lead to advancement into:

• Senior Service Writer
• Assistant Service Manager
• Parts or Sales roles within the dealership

Apply today

If you're dependable, organized, and enjoy helping customers, we'd love to meet you. Join a growing dealership that values hard work, teamwork, and great customer service.

Schedule:

• Monday - Friday 8-5
• Saturday 8-2 As Scheduled, Rotation during off-season

Benefits:

• 401(k) and 401k matching
• Weekly payroll through direct deposit
• Dental, Health, Vision and Life Insurance
• Employee discount
• Paid time off

Experience:

• Customer Service: 1 year (Desired)
• Service: 1 year (Desired)

Job Type: Full-Time

Compensation: $45K to $60K

Salary Plus Commission

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Retirement plan

Work Location: In person