Service Advisor

Why J&S Automotive?

For over 30 years, J&S Automotive has been family-owned and operated in Springfield, and our customers come back because they trust us. We're not a revolving door or a dealership treadmill. We're a shop that treats people right and does honest work.

We're growing, and we want someone who grows with us. If you're tired of being a number at a big operation and want your work to matter, your ideas to count, and your weekends to be yours, this is the place.

We run a clean, modern shop on Tekmetric with digital inspections, and we'll train you and coach you as you grow.

The Role

You're the person customers talk to from the moment they walk in. You listen, explain what their vehicle needs in plain language, and keep them informed every step of the way. You'll work closely with our technicians and the front office to get every car diagnosed, repaired, and back to the customer on time.

Why You'll Feel at Home Here

• You'll be wanted. We bring people on to build something together, not just to fill a chair. - -- Your ideas get heard.
• You'll learn. Real training on our shop systems, DVI, and how we write repair orders, plus regular coaching.
• You'll grow. As we add advisors and techs, we build our next leaders from inside. The path to lead advisor is open to the right person.
• You'll have a life outside work. Monday through Friday, weekends off.

What You'll Do

• Greet every customer and walk their vehicle with them at check-in, especially first-time customers. Listen, ask good questions, and write it down in plain language.
• Write complete repair orders using Concern, Cause, Correction, so anyone reading them knows what was done and why.
• Present digital inspection findings with photos. Build estimates that address every finding.
• Keep customers updated, work with technicians to get work approved and finished on time, schedule appointments, and handle checkout with care.

What You Bring

-Required: strong people skills, a clear communicator, comfortable on a computer all day, basic car knowledge or the drive to learn it, reliable and a team player, valid driver's license with a clean enough record to drive customers' vehicles.

-Preferred: advisor, service writer, or front-desk experience; Tekmetric or DVI experience; ASE certification or the drive to earn it; a teachable attitude.

Pay: $50,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Language:

• Spanish (Preferred)

License/Certification:

• Drivers License (Required)

Work Location: In person