Service Advisor

Service Advisor

Job Summary

The Service Advisor is responsible for acting as the primary point of contact between customers and the service department. The role involves understanding customer vehicle concerns, preparing accurate job cards and estimates, coordinating with technicians, monitoring repair progress, and ensuring vehicles are delivered on time with high customer satisfaction.

Key Responsibilities

• Greet customers professionally and understand their vehicle service or repair requirements.
• Conduct vehicle walk-around inspections and record customer concerns accurately.
• Prepare job cards with complete and accurate details of the requested work.
• Explain required repairs, maintenance, parts, labor charges, and estimated completion times to customers.
• Obtain customer approval before carrying out additional repairs or work.
• Coordinate with technicians and the workshop team to ensure timely completion of jobs.
• Monitor vehicle repair and service progress and keep customers updated.
• Check repair quality and ensure all customer complaints have been addressed before vehicle delivery.
• Prepare and explain final invoices to customers.
• Coordinate vehicle delivery and ensure customer satisfaction.
• Handle customer complaints and resolve service-related issues professionally.
• Promote periodic maintenance, value-added services, accessories, and other after-sales products when appropriate.
• Maintain accurate service records and customer information.
• Follow dealership/workshop procedures, manufacturer guidelines, and safety standards.
• Achieve assigned customer satisfaction, service revenue, and retention targets.
• Follow up with customers after service to obtain feedback and encourage repeat business.

Required Skills

• Good communication and customer-handling skills.
• Strong knowledge of automobile service and basic vehicle systems.
• Ability to understand and explain technical issues in simple language.
• Good coordination and time-management skills.
• Strong problem-solving and negotiation abilities.
• Customer-focused attitude.
• Basic computer knowledge and ability to use service/workshop management software.
• Ability to work under pressure and meet service targets.

Educational Qualification

• Diploma / ITI / Degree in Automobile, Mechanical Engineering, or a related field preferred.
• Relevant automotive service experience may be considered in place of formal qualifications.

Experience

1–3 years of experience in an automotive dealership, authorized service center, workshop, or similar customer-facing automotive role is preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person