Service Advisor

Role & responsibilities

• Handle customers and understand their vehicle service and repair requirements.
• Inspect vehicles and identify the required service, repair, or maintenance work.
• Prepare and explain service estimates to customers and obtain approval before starting the job.
• Coordinate with technicians to ensure timely and accurate completion of service jobs.
• Keep customers updated about the vehicles service status, additional repairs, and expected delivery time.
• Ensure proper Job Card creation, documentation, and closure for every vehicle.
• Monitor service TAT and ensure vehicles are delivered within the committed timeline.
• Conduct quality checks before vehicle delivery and ensure customer concerns are properly addressed.
• Coordinate with workshop teams to resolve technical or service-related issues.
• Handle customer complaints and escalations professionally and ensure timely resolution.
• Explain completed work, parts replaced, and service charges to customers at the time of delivery.
• Maintain strong customer relationships and contribute to customer satisfaction and repeat business.