Service Advisor

Whitby Toyota is seeking an experienced Service Advisor who is highly motivated and dedicated to delivering exceptional customer satisfaction. We are looking for outgoing, customer-focused, and results-driven individuals. Experience, quality of work, punctuality, reliability, and attention to detail are a must!

Key Responsibilities:

• Greet customers promptly and courteously

• Communicate with customers to determine concerns, required repairs, and timing

• Open repair orders in the DMS system

• Present maintenance menus and advise customers of vehicle needs

• Schedule service appointments using the dealership booking system

• Address minor customer concerns in a professional manner

• Monitor the progress of each repair order, providing updates on changes to estimates or timelines

• Document customer approvals for all repairs and services

• Handle incoming service calls and promptly return messages

• Review completed work with customers and process payments as needed

• Explain warranty coverage and policies to customers

• Stay current with technical and performance information on Toyota vehicles, including completing assigned Toyota University courses

  Assist the Service Manager and support team operations as required

Adhere to all company policies, procedures, and safety standards

Requirements:

• Minimum 1 year of Service Advisor experience (automotive industry preferred)
• Strong customer service and communication skills
• Proficient with computers and dealership management systems (DMS)
• Ability to thrive in a fast-paced environment
• Strong work ethic, reliability, and a team-oriented mindset
• Flexible availability, including evenings and weekends
• Professional, dependable, and committed to excellent service Valid Ontario driver’s licence

What We Offer:

• Competitive pay plan
• Comprehensive training and ongoing career development
• A supportive and professional team environment
• Employee discounts on service and parts
• Benefits package after probation period

Apply Today!

If you’re ready to join our growing team, please submit your resume.

Should you have any issues uploading your application, email a PDF version to: [email protected]