Service Advisor

Service Advisor

Customer focused. Team driven. Proud of what you do.

Wayne Phillis Automotive | Southern Adelaide

We’re looking for a Service Advisor to join our team.

We’re a family-owned South Australian automotive business, and while experience is important to us, the right attitude and approach to our customers is just as important.

Our business is built around two things:

Our people and our customers.

We want our customers to feel that they have been genuinely looked after, not simply processed through a service department. That means good communication, taking ownership, following things through and doing what you say you will do.

The role

As a Service Advisor, you’ll be the important link between our customers and workshop team.

Your day will involve:

• Greeting customers and building genuine relationships
• Understanding their vehicle needs and providing clear advice
• Managing bookings and repair orders
• Keeping customers updated throughout the repair process
• Working closely with technicians and the workshop team
• Identifying maintenance and repair opportunities where appropriate
• Ensuring vehicles are ready and customers are kept informed
• Delivering an experience that makes customers want to come back

What we're looking for

Automotive Service Advisor experience is preferred, however, it isn't essential for the right candidate.

More importantly, we're looking for someone who:

• Genuinely enjoys dealing with people
• Has a strong customer service focus
• Communicates confidently and professionally
• Is organised and can manage a busy workload
• Takes ownership and follows things through
• Works well as part of a team
• Has a positive attitude and is willing to learn
• Takes pride in doing a good job

If you have automotive experience, that's a great advantage.

If you don't, but you have the right attitude, strong customer service skills and a genuine desire to learn, we'd still like to hear from you.

Why Wayne Phillis Automotive?

We believe a good workplace starts with good people.

We're proud of the culture we've built and the way our teams support each other. We also believe that customer satisfaction isn't just a KPI — it's the result of people who care about the job they do and the customers they look after.

If that sounds like the type of environment you'd like to be part of, we'd love to hear from you.

Apply now and tell us a little about yourself and why you think you'd be a good fit for our team.