Service Advisor

Georgia's fastest growing Volkswagen dealership is looking for a Service Advisor to join our growing team. Applicants must possess a strong sense of teamwork and a great work ethic. Plenty of room for advancement, we promote from within.

What We Offer

• Health insurance
• Paid time off
• Paid vacation
• Medical, Dental & Vision insurance
• 401(k) matching
• Referral program
• Employee discount
• Health savings account
• Relocation assistance
• Professional development assistance
• Opportunity for Career Advancement
• Positive Atmosphere

Responsibilities

• Greeting clients, scheduling service appointments and receiving vehicle information
• listening to requests of the service desired and clearly explaining information on the repair order
• referring the technician to the client and/or test-driving the vehicle to confirm source of service repairs
• estimating the cost and time needed to do the repair
• handling customer concerns and maintaining high guest satisfaction standards
• check on the progress of the vehicle during servicing and contacting the guest when technicians discover additional problems
• Getting guest approval to do additional work and explaining the work performed and the charges being billed

Job Requirements

• Prior service advisor experience preferred
• Strong communication skills, attention to detail and able to multi-task
• Exceptional Customer Service Skills
• Great phone skills
• General Knowledge of Vehicle Mechanical Operations
• Exceptional prior CSI scores
• REYNOLDS EXPERIENCE IS A PLUS!

About The Dealership Come work at a top rated Volkswagen dealer, Stone Mountain Volkswagen, and be a part of this winning team! Check out our online reviews, see how we treat our customers! Dealer rater Volkswagen dealer of the year! Many other coveted awards as well. We are also heavily involved in supporting the community. Come work at a dealership you can be proud to work at!We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!