Service Advisor

Job Title: Service Advisor

Company: Keltic Kubota

Location: 70 Dodd Street, Sydney, B1P1T6

Full Job Description:

As the Service Advisor at Keltic, you will be the first point of contact for customers seeking service and repairs. You will ensure that customers receive excellent service by understanding their needs, communicating effectively with technicians, and providing clear estimates and timelines. The ideal candidate will have a passion for customer service, an eye for detail, and a solid understanding of our industry.

Key Responsibilities:

• Greet customers and assess their service needs, ensuring all relevant information is gathered.
• Schedule appointments for services, repairs, or maintenance.
• Accurately prepare work orders, repair estimates, and invoices.
• Communicate effectively with technicians and customers to relay job status, progress, and completion details.
• Provide accurate cost estimates and timelines for services and repairs.
• Maintain a clean and organized service desk and ensure the flow of paperwork is handled efficiently.
• Ensure customer satisfaction by addressing concerns and resolving issues in a timely manner.
• Provide recommendations for additional services or repairs, when appropriate, based on customer needs.
• Maintain records of services performed, customer interactions, and other relevant documentation.
• Handle customer complaints professionally and escalate issues as needed.
• Coordinate with the parts department to ensure required parts are ordered and available for service work.
• Stay updated on the latest service procedures, tools, and product knowledge to effectively assist customers.

Qualifications:

• Proven experience as a service writer, service advisor, or in a related customer service role.
• Knowledge of the industry and familiarity with maintenance and repair terminology.
• Excellent communication and interpersonal skills, with the ability to explain technical issues in a clear, concise manner.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to handle high-pressure situations while maintaining professionalism.
• Proficiency in computer software and industry-specific tools (e.g., repair order management software).
• Strong customer service focus and the ability to build rapport with clients.
• Detail-oriented with the ability to prioritize tasks effectively.

Job Types: Full-time, Permanent

Pay: $20.00-$27.00 per hour

Benefits:

• Dental care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Work Location: In person