Service Advisor

Bring your Ford experience, your drive to succeed, and your talent for connecting with people to Power Ford. If you’re hardworking, customer-focused, and committed to making every service visit a positive experience, this Service Advisor opportunity could be right for you!

Join an award-winning dealership that values its people and the customers we serve. Power Ford has earned multiple Cars.com Ford Dealer of the Year awards, recurring Top Workplace recognition from the Albuquerque Journal, and numerous Best of the City honors from Albuquerque The Magazine.

We’re seeking a hardworking, customer-focused Automotive Service Advisor to join our service team. As the primary connection between customers and technicians, you’ll build relationships, clearly explain service recommendations, and keep guests informed from check-in through vehicle delivery. The ideal candidate brings Ford experience, strong organizational skills, and a personable approach that helps every customer feel confident and cared for.

Key Responsibilities:

• Greet customers professionally and warmly, and accurately assess their service needs.

• Create detailed repair orders, verify warranty and recall information, and provide accurate cost estimates.

• Clearly explain recommended maintenance and repair work to customers, ensuring they fully understand and approve.

• Maintain continuous communication with customers throughout the repair process, providing timely status and completion updates.

• Coordinate with technicians and the parts department to ensure efficient workflow and prompt service delivery.

• Review completed work orders with customers to ensure satisfaction before vehicle delivery.

• Upsell recommended services and products based on vehicle inspection results and manufacturer maintenance schedules.

• Handle customer concerns or complaints promptly and professionally.

• Maintain high CSI (Customer Satisfaction Index) scores and contribute to department goals and performance metrics.

• Adhere to all company policies, manufacturer guidelines, and safety procedures.

• High school diploma or equivalent required; additional automotive or business coursework preferred.

• Minimum of 1–2 years of experience as a Service Advisor or in a customer service or automotive-related role.

• Strong automotive knowledge and ability to communicate technical information in simple terms.

• Excellent communication, organization, and problem-solving skills.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Proficiency with dealership management systems (DMS) and Microsoft Office tools.

• Professional appearance and a customer-first attitude.

• Valid driver’s license with a clean driving record.

Working Conditions:

• Fast-paced dealership service environment.
• Frequent standing, walking, and vehicle movement throughout the service drive.
• Occasional evening or weekend shifts may be required based on business needs

What We Offer:

• Competitive pay plan (hourly plus commission/bonus opportunities)
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Employee discounts on vehicles, parts, and services
• Continuous training and career advancement opportunities

Advance Your Career at Power Ford!

If you’re a motivated, customer-oriented professional who takes pride in delivering exceptional service, apply today to join Power Ford’s award-winning team as an Automotive Service Advisor.