Mohawk Honda is actively looking for Automotive Service Advisors to Join our Team. Our NEW state-of-the-art facility will provide the perfect environment for a self-motivated person that is enthusiastic and committed to providing the high standard of service our customers have come to expect. If you are looking to be a part of a positive, forward moving, and ever-growing company, this is it! This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!

Duties/Responsibilities:

• Greet customers and actively listen to their needs. Provide introductory information to customers.
• Ensure consumers are satisfied with products or services by resolving complaints and inquiries effectively and efficiently
• Determine the quickest, most effective ways to answer customers’ questions
• Troubleshoot common issues with products or services
• Work with a team of advisors and other departments to find appropriate solutions to problems; escalate queries and concerns, when necessary
• Create repair orders for each customer vehicle based on the customer complaint or repair requests. Thoroughly document repair orders in a clear, concise and consistent manner to ensure proper communication to the technicians.
• Let customers know about additional products and upsell recommendations from technicians and have high percentage of successful upsells.
• Provide thorough & positive customer service to ensure high quality experience to each customer
• Maintain CSE score of 91% or higher
• Keep customers updated as repairs are completed
• Post-service, follow up with customers by phone or email to check that they’re still satisfied with their services
• Participate in training and development programs to improve customer service skills and knowledge
• Promptly answer phones and return calls for overflow voicemails
• Be punctual, collaborative, and a positive team player
• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales skills
• Excellent organizational skills, attention to detail, able to prioritize tasks
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and critical thinking skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Associate degree (A.A.) or equivalent from two-year college or technical school
• 1-2 years customer service work experience
• Proven ability to provide a positive customer experience, including professional and positive communication mannerisms, thorough and accurate service advice, and follow-through with both the customer and organization

Physical Requirements:

Prolonged periods of standing at a desk and working on a computer.

Benefits and Perks

• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• 401-K with company match
• Competitive salary and bonus plans
• Employee discounts on vehicles, service and parts

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person